Markham Web Content Viewer (JSR 286)

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Exceptional Services by Exceptional People
Our Goal
Foster a safe and healthy work environment, embrace an organizational culture and adopt management systems that empower and inspire our employees to be champions of excellent service delivery and innovative practices.
How we will get there
Improving customer service
- Implement a new Customer Experience Strategy
Transforming services through technology and innovation
- Develop and implement the Digital Markham technology roadmap
Strengthening organizational capacity and effectiveness
- Implement a corporate People Plan to put into place critical people-related actions to support the direction of the organization
How we will measure our success
- Overall internal and external customer satisfaction ratings
- Percentage of services meeting targeted service standards
- How many services are available online
- Increase in usage of online services
- Staff Satisfaction Survey
Other Goal Areas
Learn more about the other three goal areas in our strategic plan: