Supported Browsers: Internet Explorer 8 and Firefox (Please install the latest version). Download the latest version of Windows Media Player.
Please remember to check your volume setting before trying to access the audio webcast! Enough dedicated Internet bandwidth is required to receive the audio webcast - 32kbps is required for the audio webcast.
Internet Connection Speed (buffering)
If your player stops during the program, refresh / reload the Web page or press the play button to initiate the audio webcast again.
- If you are having difficulty with the audio stopping or experience excessive buffering / freezing, please try the following: In Windows Media Player click Organize > Options > Performance. Click on the dot beside the word "buffer" and increase the time in the box from 5 seconds to 10 to 20 seconds. Click "Apply" and then "OK"
- If you are using the Firefox browser, you will need to download the free plug-in for Windows Media Player. Download Firefox browser and install the plug-in.
Users with dial-up modems or older computers with less memory and CPU power will experience longer delays while the audio buffers before playing, and may experience frequent interruptions as the audio plays.
Firewalls and Web Proxy Issues
For some users, especially those who are connecting to City of Markham Online from inside a firewall (such as inside a corporate or educational institution), you may find you are unable to use the media services. Some organizations will not allow you to use streaming services. Others may require you to change the settings in your player. Contact your computer system administrator or IT (Information Technology) department to see if streaming is allowed, or what changes you need to make to the settings in your player.
Minimum System Requirements
- Internet Explorer 8.0 or above
- Microsoft Windows XP SP2 or later
- 1GB RAM
- Internet connection
Having trouble hearing the webcast using Firefox browser.
Window Media® files may require changes to your system configuration. Download Firefox browser and install the plug-in and follow all of the steps exactly. After doing so, you should be able to hear the Windows Media files via Firefox.
The City of Markham makes no representations about any of the programs mentioned herein and takes no responsibility for any consequences of your downloading and installing them on your computer. As always, be sure to read the "Read Me" file and the terms and conditions that come with any software when you download it.
For most users, these players will work right away once you've downloaded them. Your web browser will know which one to use when you click on a link to a media file and will launch it automatically.
Some Internet Service Providers (ISPs) do not allow media streaming or require you to alter the settings in your player or browser. If you're connecting through an ISP and having difficulty, contact your ISP's technical help department.