Markham Web Content Viewer (JSR 286)




On December 11, 2014, the Ontario Legislature gave Royal Assent to Bill 8, the Public Sector and MPP Accountability and Transparency Act, 2014.  This Bill expands the jurisdiction of the Provincial Ombudsman to Ontario municipalities.  There are 11 schedules in the Bill which amend various Acts governing the public sector.  Schedules 6 and 9 amend the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the Ombudsman Act and the Municipal Act, and came into effect on January 1, 2016


The Provincial Government has stated that the intent of Bill 8 is not to undermine the important work municipalities have undertaken to increase accountability and transparency or to replace local accountability offices.  Rather, the legislation builds upon local accountability frameworks already in place at the local level.  The Provincial Ombudsman's Office has been actively encouraging Ontario municipalities to develop their own local complaints resolution mechanisms (including appointing their own Accountability Officers) and has made it clear that their Office is an “Office of last resort” only.


The Bill does not require every municipality to appoint their own Ombudsman, nor does it prohibit municipalities from appointing one in the future. For municipalities that do not appoint an ombudsman, the Provincial Ombudsman will become their default Municipal Ombudsman.


Complaints Resolution in Markham

The City of Markham is committed to continuous improvement and resolving complaints in a fair, respectful and transparent manner and, as quickly as possible.


The process to resolve complaints in the City of Markham is to first submit a service request to the appropriate Department.  Complainants can track their service request using the number they received when they submitted their request online.  


The City of Markham utilizes the services of the Provincial Ombudsman.

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Additional Resources

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Contact Information

If you require further information, please contact:

Kimberley Kitteringham
City Clerk
City of Markham
101 Town Centre Boulevard
Markham ON  L3R 9W3

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