Building Markham's Future Together:

Municipal Services

Markham provides thousands of services to its residents and prides itself on providing high quality services. Our residents expect quality services that are cost-effective and responsive to their needs. Optimizing service delivery requires setting priorities and making choices.

Performance measurements will be used to ensure that expectations are met or surpassed, services are delivered efficiently and effectively, and improvement areas are identified. We will also develop a systematic way to review and evaluate competing demands for municipal resources.

The goal: to ensure the most effective, economical and sustainable priorities are set.

Here's our plan:

Complete all planned service improvements.

Project teams will report to Council as they complete this work. We will build our municipal services model by pursuing excellence in service delivery in the following:

• Service Promise – What can you expect from the service we are providing to you and what can you do if we do not meet your expectations?
  
  
• Service Value – Why is the service we provide important and valuable to you and/or the community, as a whole? Are we delivering service in the most effective and efficient manner?
  
  
• Measurement – Did we meet the expectations and live up to our Service Promise?
  
  
• Service Innovation – Provide new and creative ways of delivering municipal services. Focus on results and outcomes that demonstrate leadership and innovation in all municipal services, and communicating these results effectively to residents.

Develop a clear process to evaluate City services.

Building on the excellence model, municipal services will be driven by innovation and integration and a focus on value to residents and businesses.

Develop a service planning process to guide service levels, and innovative and sustainable practices.

This includes service level accountability and review, reporting and communication. Where practical, we will aim to reduce the cost of delivery while improving City services.