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Recreation & Culture

Refund Policy

IF you submit a written request to cancel at least five (5) business days before the start of the first class... You will receive a full refund.
IF you submit a written request to cancel less than five (5) business days before the start of the first class and the day before the program starts... You will receive a full refund less a $10 administration fee. The administration fee will be waived if you accept a credit on your account.

IF you submit a written request to cancel on the first day and up to and including the second class/day*...

*your written request must be submitted one (1) day prior day of the third class

 You will receive a pro-rated refund less a $10 administration fee. The administration fee will be waived if you accept a credit on your account. No refund will be issued after the 3rd class/day of a program.
IF your request is received after the 3rd class ... Sorry, No Refund.
IF we cancel your program prior to the start date... You will receive a full refund.
IF we request an applicant be withdrawn due to lack of program compatibility... You will receive a refund less fee for classes attended prior to withdrawal request.

 

 

Note:
In order to get a refund, cancellation requests for Aquatic Leadership / B.O.A.T. courses, Adult program/workshops offered through the Varley Art Gallery, Camps and program workshops must be received in writing at least five (5) business days prior to the start of the first class.

Refund Request Form