The City of Markham operates an Automated Waitlist Callback System for recreation programs. If the course is full, you will be placed on the waitlist. If you have paid by cheque, please note that they will not be cashed unless a spot becomes available and you accept it. Cheques are then held at the Contact Centre for up to six months and then destroyed. Cheques may be picked up directly from the Contact Centre at 101 Town Centre Boulevard.
If a space becomes available in a program for which you have been waitlisted, an Automated Callback Phone System will be call you to let you know that there is a spot available. The recording will indicate that there is an opening for the client name, with program name and start date.
The Automated Callback Phone System will provide you with option of accepting or declining the space available.
PRESS 1 - Accept space in program, you will be automatically transferred to the FastTrack System, the automated registration phone system. Once successfully registered, you will receive a confirmation number and prompted to make a credit card payment immediately. Failure to make a payment prior to hanging up, will result in losing the reserved space and your confirmation number will become void.
The system will not ask you for your Client Barcode and Account PIN number.
PRESS 2 - Decline the space, you will be removed from the waitlist
If you are not home to receive a call in person, a message will be left indicating that a space has become available. You must call the Contact Centre at 905-475-4731 before 3 PM on the next business day to accept or decline the spot. If you do not call the Contact Centre prior to 3 PM the next business day, your name will be removed from the waitlist.
For More Information
Call the Contact Centre at 905-475-4731 from Monday through Friday between 8:30 AM and 4:30 PM