Homeowners: Protect Your Home & Your Pipes
City of Markham's Water and Wastewater System Illustration The City of Markham repairs and maintains the water distribution system that provides safe, high-quality drinking water to over 35,000 customers daily. The City is responsible for the public portion of the system – spanning from the water main to the municipal property line. Beyond the Property line is the private portion of the system and is the responsibility of the property owner.
Property Owner vs City Responsibilities
Property Owner’s Responsibility
Property owners shall provide free, clear and unobstructed access to the water meter at all times. Tampering or any alteration to the water meter is prohibited under the City’s Water Meter Bylaw 2012-242.
Reporting Damaged or Tampered Water Supply Components
If you suspect there is an issue with any component that the City is responsible for, please contact the Customer Contact Centre at firstname.lastname@example.org or 905-477-5530.
Property Owner Maintenance
Maintaining the components of the water supply system that you are responsible for will help avoid unnecessary damage and costly repairs.
Things You Should Know
- Your property’s main indoor water shut-off valve can be found near your water meter and is generally located in the basement. It is important to have access at all times in case of an emergency.
Where to Locate Your Meter: Your water meter will generally be located in the basement of your household. They should be never be in cabinets or enclosures. It is important to know the location of your meter in case of emergency.
- Keep neighbourhood fire hydrants clear of snow, trees, or shrubs. Firefighters need to be able to see and access hydrants on your street.
- Leaks left unrepaired can become costly to property owners and result in extensive property damage.
Call Before You Dig
Contact On1Call to request locates for water and all other underground utilities so you can dig safely. Any damage or injury caused by interfering with buried infrastructure is the responsibility of the property owner.
Request your free locate at on1call.com or 1-800-400-2255. Open 24 hours a day, 7 days a week.