Do you have tips for shoppers?

The best way to prevent the spread of COVID-19 is to stay home as much as possible. However, we recognize sometimes that is not possible.

With that in mind, here are a few tips on how to shop safely:

  • Before going out, make sure what you’re looking for cannot be ordered online from a local business
  • If you must go into a store, try to time your trip for off-peak hours where it will be easier to maintain physical distancing with others
  • Inquire about curbside pickup and other safety shopping measures the store has in place
  • Plan and know what you need from each store to limit the amount of time you spend there
  • Follow the rules set out by the store and please be patient if you must wait in line due to occupancy limits; follow directional arrows and store signs set out by the staff, these have been put in place for everyone’s safety
  • Wearing a face covering is required while in public spaces, including retail stores

Who is responsible for enforcement if a business is staying open in violation of the Provincial Order?

The Reopening Ontario Act can be enforced by Public Health inspectors, municipal bylaw officers and York Regional Police.

If there are people who have returned from travel that are not self-isolating, how is this reported?

Failure to self-quarantine could be an offence under the Quarantine Act of Canada . Enforcement is the responsibility of the federal Quarantine Officer identified under the Act.

If there are people who have tested positive for COVID-19 who are not doing the mandatory quarantine who do they report this to?

A person who has an active case of COVID-19 that is not adhering to isolation protocols can be reported to York Region Health Connection at 1.800.361.5653 or TTY 1.866.512.6228 from 8:30 AM to 4:30 PM, Monday to Friday.

Are staff included in the maximum number of persons allowed in indoor and outdoor gatherings for religious services, ceremonies or rites in weddings, funerals and celebrations of life?

Staff are not included in the maximum number of persons allowed at indoor and outdoor gatherings for religious services, ceremonies or rites in weddings, funerals and celebrations of life.

Are malls, big box stores and retailers required to set a maximum capacity to ensure a distance of 2-meters and actively monitor distancing?

Search sector specific guidelines for your business or facility in the Province of Ontario’s reopening plan.

Who is responsible for enforcing the Section 22 Class Order (if applicable)?

York Region Public Health, York Regional Police and local municipal bylaw enforcement officers have authority for enforcing any Section 22 Class Order.

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