In 2008, the Government of Ontario launched the accessible customer service standard under the Accessibility for Ontarians with Disabilities Act. Its goal is to ensure that people with disabilities get the same level of customer service as everyone else.

The law requires that all public and private sector organizations in Ontario, including the City of Markham, identify, remove and prevent barriers to accessible customer service.

Markham has conducted extensive training of its staff, volunteers and suppliers to meet or exceed the standards.

Take a moment to read more about how Markham is working toward access for everyone.

Visit the Government of Ontario website for more information.

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