In late 2022, the City of Markham conducted a Citizen Satisfaction Survey to survey residents on a variety of topics including: overall quality of life, satisfaction with City facilities and programs, and services we offer.

Citizen Survey results help inform our programs and services and identify areas for improvements. The survey guides members of staff and Council in planning and executing the City’s strategic plan, Building Markham’s Future Together (BMFT). Each year, departmental customer service surveys are also completed to ensure the City is monitoring and pursuing service excellence.

The survey was conducted by an independent research firm, Armstrong Consulting, from November 8 to December 1, 2022 with a margin of error of +/- 5.7%, 19 times out of 20.

Below is a snapshot of the results from the survey:

2022 Satisfaction Survey. [PDF]

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