In late 2019, the City of Markham set out to find out what is important to its residents, businesses and community stakeholders through a community open house, Twitter town hall, and an innovative and interactive online survey. With more than 1,800 surveys completed, members of the community confirmed the strategic priorities established by the City.

Based on these results, City Council officially adopted the 2020 – 2023 Strategic Plan that will help guide the municipality's actions through to 2023.