1. The City’s Service Connection Installation Contract is awarded using an Open Tender Process managed by the City’s Procurement Department. All qualified contractors are eligible to bid. The contract is awarded to the lowest bidder.
  2. The Service Connection works to be carried out by the City Contractor include installation of new service connections from the mainline in the road up to the front property line, disconnection of existing service connections, and all related restoration works.
  3. Upon receipt of the Service Connection payment, the works are scheduled and prioritized based on the Payment Received Date.
  4. The Construction Season of service connection works takes place between May 1st and October 31st of each year. Any work that is not completed prior to the end of the Construction Season is to be complete in the following year.
  5. Upon receipt of payment, the installation of services will be completed in 10-12 weeks.
  6. The City will contact the homeowner, or representative, prior to installation advising of the approximate installation date.
  7. Preliminary works to prepare for construction begins immediately after payment is received. If the homeowner wishes to postpone the works, the homeowner must contact the Engineering Department in writing. The cost of any preliminary works completed prior to the homeowner’s notification to postpone work is to be paid for by the homeowner. Please note that a Demolition (or Building) Permit must be obtained prior to start of any service connection works.
  8. Quotations for service connection works expire at the end of each construction season. Adjustment in cost may apply if work is postponed past the said construction season.
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