Homeowners: Door-to-Door Sales are Illegal! Beware.
Sales Private companies may employ salespeople to go door-to-door selling a variety of water–related systems and products, including treatment systems and water heaters. These sales people ask to enter residents’ homes to view or inspect their water systems and offer water quality tests to homeowners.
They may falsely claim that Markham tap water is unsafe in order to sell a water purification system. Markham tap water is tested and safe to drink directly from the tap without further treatment or filtration. There is currently no mandate, from the provincial or federal government, or the City of Markham, requiring residents to install additional filtration equipment on their water systems.
Only laboratories fully accredited by the Ministry of the Environment and licensed to perform drinking water quality testing are authorized to perform health-based tests on municipal drinking water.
Markham does not engage in any door-to-door water quality testing or sales. If someone comes to your home claiming to be a City employee under these circumstances, please contact us at 905.477.5530, or contact the Ministry of Consumer Services at 1.800.889.9768. Any City employee visiting a residence will carry photo identification.
Residents are under no obligation to let sales representatives into their homes.
If residents are suspicious of any sales people coming to their door, or if these persons refuse to leave when asked, residents are encouraged to call York Regional Police for assistance at 1.866.876.542. If they pose an immediate threat to your well being then please call 911.
We also encourage residents to report any visits to Markham's Waterworks Department by calling or e-mailing the Contact Centre at 905.477.5530 or firstname.lastname@example.org.
(Courtesy of the City of Guelph)
The Ministry of Consumer Services provides the following tips, in relation to aggressive sales tactics:
Under Ontario’s Consumer Protection Act, 2002, you have the right to cancel a contract if:
If you have questions or concerns about the supplier of any water system, purchased or rented, call the Ministry of Consumer Services at 1.800.889.9768 or email email@example.com.