Online Registration System

When did the new online registration software go live?
The City of Markham launched their new program registration software on June 19, 2023. The new system offers enhanced features designed to be user friendly.

Key Dates:

• June 19 – You can now create an account
• August 1 - View Fall programs in the new system
• August 15 – Fall 2023 program registration opens. General Recreation, Markham Museum, Varley Art Gallery and Markham Public Library programs, that are starting after September 5, will be available for booking.
  
• August 22 – Fall Recreation Swimming registration begins
  
• September 5 – Facility rental spaces available for booking.
• September 5 — Fitness Program registration begins at 8 AM
• October 11 — Winter Break Camps registration begins

Important notice: For those interested in registering for Summer programs and Pay-per-Play programs that take place prior to September 4, please continue to use the existing EZ Reg system. Registration for all Fall programs with a start date after September 5 will be done in the new system.

Is my information from EZREG automatically transferred to the new Program Registration System?

No. The two systems operate independently so account information has not been automatically transferred. You need to create an account in the NEW system in order to register for programs. Step-by-Step instructions in English, Traditional Chinese, Simplified Chinese and Tamil are available at markham.ca/RegisterNow.

How do I register for a program online?

After logging in to your profile, select Programs & Activities along the top ribbon of your screen. From the drop down menu you will then select Registered Programs. Here you will have the ability to filter your search based on preferences such as location and type of program. Select the type of program you are interested in and you will be able view a list of available programs. Select “Register Now” to begin the registration process. For more help, please watch this video or view instructions.

I logged in just before registration opened and was put in a queue. Does that mean I have first access to programs?

To help process the high number of registrants, we have implanted a queueing system. 15 minutes before registration officially opens, a “pre-queue” is opened, similar to a waiting room, to house all those who have logged in early. Once registration opens, people in the pre-queue/waiting room are the first to enter the system but it is done so in a randomized manner. This means it will make no difference if you entered the pre-queue at 15 minutes before registration opens or 2 minutes before it opens. Registrants in the pre-queue will have access to the system prior to those who log into the system right at 6:30AM or after.

How do I know if I am registered?

Once the registration is complete you will receive an email containing your registration confirmation and receipt for the program. You can also view your registrations through the “Schedule” tab on your client details page.
How do I review which courses I am on the waitlist for? On the client detail page of your account you can navigate to the “Attendance History” tab. From here you will be able to see the status of the courses you have registered for. Any courses that have “Waiting” in the status are courses you are currently waitlisted for.

How will I know if a spot becomes available for a program that I am waitlisted for?

Once a spot becomes available you will receive an email from the system notifying you. You will have 48 hours to decide if you would like to finalize the registration into the program or withdraw yourself from the waitlist. After 48 hours your spot will be passed to the next individual on the waitlist.

I’m a resident but the system is telling me that I have no qualifying fees when I try to register, what can I do to fix this?

First step is to ensure that your address information is complete and correct. Partial address information or spelling mistakes will alter your residency. If this doesn’t work, please contact City of Markham staff at customerservice@markham.ca for more assistance.

Will my client ID and family PIN work with the new system?

No, now that the new system is open, you will need to create an account that will have its own unique client ID. Your old client ID and PIN will no longer be valid in this new system.

I received an email from communication@xplorrecreation.com is it from the City of Markham?

Emails from communication@xplorrecreation.com are generated from our software vendor. It contains your temporary password for account creation.

How do I find out if I have an existing account?

The City of Markham did not transfer existing accounts into the new registration system. Regardless if you had an account in the old system, you will need to create one in the new system. Instructions, including links to videos, can be found in the accordion folder above.

How do I setup an account in the new system?

This document offers step-by-step instructions on creating an account in the new system. 

I forgot my password. How do I reset it?

You can use the “forgot password option” on the login screen or contact City of Markham staff to have a temporary password sent to your email.

I am having difficulty setting/re-setting a password. What are the requirements?

Your password must include the following:
• 12 Characters
• Lowercase Letter
• Uppercase Letter
• Number
• Special character

Can I edit my account after it has been created?

You may edit your account online at any time. From the “My Info” screen simply select “Edit” to get started.

How do I add a family member to my account?

You may add a family member to your account at any time. Once you log into your account,, go to the “My Info” page and click “Add Family Member”.

How do I add or update financial information on my account?

From the “My Info” page, scroll down to “Finance Info”. You will be able to see the financial information linked to your account. To add new financial information, select the “+ New” button. From here you can add all the new payment information and save it to your profile for future use. Alternatively, you can visit one of our community centres and update your payment information using our Pin Pads in person.

How do I transfer my account credits to the new system?

First step is to create a new account, if you haven’t already. Once your account has been created, complete and submit this online form.

*Note* Once your credit has been transferred to the new system it will not be accessible through EZ Reg.

How do I find out the status of a membership on my account?

From the “My Info” page, you will see any memberships on your account being represented by different colored squares under your name.

• Green — Active
• Yellow — Expiring Soon
• Grey — Cancelled or Expired
• Purple — Frozen
• Red — Overdue Payment

Can I withdraw from a program?

Yes, clients can withdraw from programs and activities as long as it is within the Program Transfer, Withdrawal and Refund Policy.

You are able to withdraw from a program online up to 7 days prior to the start of your program. To withdraw, follow the steps below.
1. Sign in to your account through www.markham.ca/RegisterNow.
2. From your client details page, view your schedule.
3. Switch your schedule to view in list format.
4. While viewing your activities, select action and withdraw.
If you wish to withdraw from a program that starts in less than 7 days, or has already started, you will need to complete a refund request form. If you need further assistance, please contact Customerservice@markham.ca or 905-477-5530, Monday to Friday 8 AM to 5 PM for a City of Markham staff to assist you. Please have the course information for both courses available prior to contacting City staff for a smooth transition.

Am I able to transfer from one program to another?

Yes, clients can withdraw from programs and activities so long as it is within the

Program Transfer, Withdrawal and Refund Policy.

To transfer from one program to another, complete the transfer request form. If you need further assistance, please contact Customerservice@markham.ca or 905-477-5530, Monday to Friday 8 AM to 5 PM for a City of Markham staff to assist you. Please have the course information for both courses available prior to contacting City staff for a smooth transition.