Registration Information

Winter 2020 Registration Dates

Registration opens at 6:30 AM

Programs

• Residents: Tuesday, November 12, 2019
• Non-residents: Wednesday, November 13, 2019

Swimming

• Residents: Tuesday, November 26, 2019
• Non-residents: Wednesday, November 28, 2019

Online (EZ Reg)

EZ Reg online registration is fast. It also confirms your registration right away. To register online, you'll need:

• A client barcode
• An account pin
• Your course barcode(s)
• A credit card (Visa/MasterCard/AMEX) with a valid expiry date

If you do not have a barcode or account PIN, please call the Contact Centre at 905.475.4731 (Monday to Friday, 8:30 AM to 4:30 PM)

By Phone

Call 905.475.4867 and follow the voice instructions. To register by phone, you'll need:

• A client barcode
• An account pin
• Your course barcode(s)
• A credit card (Visa/MasterCard/AMEX) with a valid expiry date

If you do not have a barcode or account PIN, please call the Contact Centre at 905.475.4731 (Monday to Friday, 8:30 AM to 4:30 PM)

By Fax

Complete a Program Registration Form and fax it to 905.479.7767 before the Drop-Box deadline. You will need to put enough money in the account to cover the cost of the program.

By Mail or Drop-Box

1. Make sure you have a City of Markham account. If you do not have an account, please call the Contact Centre at 905.475.4731 (Monday to Friday, 8:30 AM to 4:30 PM)
2. Put enough money in the account to cover the cost of the program. To add money to your account:
   • Log into your account through EZ Reg
   • Call the Contact Centre at 905.475.4731
   • Visit one of the community centres listed below
3. Complete a Program Registration Form.
4. Drop off the completed registration form(s) at one of the following community centres:
   • Aaniin Community Centre - 5665 14th Avenue
     
   • Angus Glen Community Centre - 3990 Major Mackenzie Drive
   • Armadale Community Centre - 2401 Denison Street
   • Centennial Community Centre - 8600 McCowan Road
   • Cornell Community Centre - 3201 Bur Oak Avenue
   • Milliken Mills Community Centre - 7600 Kennedy Road
   • Thornhill Community Centre - 7755 Bayview Avenue
   • Civic Centre - 101 Town Centre Boulevard

Or mail your completed registration form(s) to:

City of Markham
Contact Centre Registration
101 Town Centre Boulevard
Markham, Ontario, L3R 9W3

Please note that we will not take cheques and credit cards for Drop-Box registrations.

Before you register through a Drop-Box, you need to have money in your account.

After the first day of registration, you can register in-person at a community centre.

For more information:

• Call the Contact Centre at 905.475.4731
• Visit one of the community centres listed above.

Online (EZ Reg)

Your online registration is only finished after you have paid and agreed to the online waiver.

Your receipt will tell you whether your registration was successful.

Please print a copy of your confirmation when you register online. We will not send you a receipt in the mail.

To view your current registrations, visit EZ Reg.

Fax

We will let you know if your registration was successful within 3 weeks.

Please note that our staff is very busy and can’t confirm your registration over the telephone.

Mail or Drop-Box

We will let you know if your registration was successful within 3 weeks.

Please note that our staff is very busy and can’t confirm your registration over the telephone.

If you register for a course that is full, you'll be placed on a waitlist. If you have paid by cheque, it won’t be cashed unless a spot becomes available and you accept it.

Cheques are held at the Contact Centre for up to six months and then destroyed.

Cheques may be picked up directly from the Contact Centre at 101 Town Centre Boulevard, Markham, Ontario, L3R 9W3.

Step One

If a space becomes available, our Automated Callback Phone System will call you. The phone system will let you know that a place is now available. It will tell you the name of the person you wanted to register, the name of the program, and the start date.

Step Two

You can accept the space or decline the space.

Step Three

To accept the space, Press 1 and you will be able to register by phone. Once you have registered, you will receive a confirmation number. You will then be asked to pay with your credit card. If you do not pay before you hang up, you will lose your reserved space and your confirmation number will not work.

The system will not ask you for your Client Barcode and Account Pin number.

Or

To decline the space, Press 2. You will be taken off the waitlist.

Or

If you are not home to receive a call, we will leave a message. You must call the Contact Centre at 905.475.4731 before 3 PM on the next business day. On your call, you can accept or decline the spot. If you do not call the Contact Centre before 3 PM the next business day, we will take you off the waitlist.

For More Information

Please call the Contact Centre at 905.475.4731 from Monday through Friday between 8 AM to 5 PM.

Transfer, Withdrawal and Refund Policy

Please note that any credit balances that remain unused on a client account for two years will be cleared.

Transfer Policy

If you would like to transfer to a different course, a transfer request can be submitted before the third course date¹. Transfer approvals are dependent on available space in the new course. If approved, the difference of the course fees will be applied to the participant's Class account.

¹At least seven days' notice is required for any transfer or withdrawal and refund request for: Aquatic leadership courses, one-day courses, camps, Varley Art Gallery courses, Museum Pottery Courses, private tennis lessons, or adult workshops.

Withdrawal and Refund Policy

A full refund² will be provided for any withdrawal and refund request submitted at least seven days before the course start date.

Requests submitted with less than seven days before the course start date¹, but before the third course date will receive a refund² for the remaining course dates, less a $10 administration fee. There is no $10 administration fee if the refund remains as a credit on your account.

No refund will be provided for any requests submitted on, or after, the third course date.

¹At least seven days' notice is required for any transfer or withdrawal and refund request for: Markham Sports Leagues, aquatic leadership courses, one-day courses, camps, Varley Art Gallery courses, Museum Pottery Courses, private tennis lessons, or adult workshops.

²cash payments will be reimbursed by cheque (approximately 4-6 weeks after approval).

Course Cancellation Policy

A full refund will be provided for any course that the City of Markham cancels before the course start date.

Program Withdrawal and Refund Request Form

To request a refund for your program, please fill out the Program Withdrawal and Refund Request Form

Program Transfer Request Form

To change of program, please complete the Program Transfer Request Form. We'll contact you within two (2) business days to confirm your place in the new course. Check the refund policies above to learn how you will be charged.

If your new course is more expensive than the old one, we'll contact you for payment.

We want all children to feel safe and included. If your child needs more support or specific adaptations, please fill out the Special Needs Request Form.

City of Markham Financial Assistance

We want everyone to use our programs. If you can't afford a program, we may be able to help you. Please call us at 905.477.7000 extension 6258.

Canadian Tire Jumpstart®

A community-based charitable program that helps kids ages 4 to 18 participate in organized sports and recreation programs so they can develop important life skills, self-esteem and confidence.

National in scope, but local in focus, Canadian Tire Jumpstart® delivers support to children in financial need through a Canada-wide network of local chapters. Markham, through its Recreation Department, is one such Chapter. The City, working together with Canadian Tire Associate Dealers, identifies children who would benefit from Canadian Tire Jumpstart® and ensures effective delivery of the program.

Here are some important details:

• Children are eligible for up to $600 per calendar year; maximum $300 for the same sport.
• Grants will not exceed a maximum of $150 per application. Please note that our goal this year is to reach as many children as possible therefore grant amounts will vary.
• Programs or activities must encourage physical activity.
• Funding preference is to pay for registration fees.
• Approval of funding is dependent on available funds.
• Funding is available for members of the same family for the same season.

Eligibility

• All applicants must reside within Markham.
• Eligible applicants include children and youth between the ages 4 and 18 years of age.
• Funding should be for a sustained program that lasts a season. One week camps are not eligible.

How to Apply

If you would like to apply for support through the Canadian Tire Jumpstart® program, please apply online.

York Region Recreation Subsidies

Positive Leisure Activities for Youth (PLAY) is a program for kids ages 4-18 and single parents receiving Ontario Works financial assistance. Funding is available in the fall, winter, and spring. For more information, eligibility, and how to apply visit york.ca/recreationsubsidies.