With growing concerns around novel coronavirus (COVID-19), and out of an abundance of caution the City of Markham Community Centres, Libraries and Culture sites have made changes to our refund policy to support our participants for the 2020 Summer season.  

Withdrawal and Refund Policy

  • A full refund in the form of a credit will be provided for any withdrawal and refund request submitted to the City of Markham before the start of the program.
  • A partial refund in the form a credit will be provided for any withdrawal and refund request submitted to the City of Markham based on the remaining classes within the program.
  • No full or partial refunds will be provided for any requests submitted after the program date has passed or that no notification to the City was received after the program has ended.
  • At least two (2) days' notice is required for any transfer, withdrawals or refunds for: Aquatic leadership courses, Virtual Fitness Classes, and Virtual Summer camps (Varley Art Gallery, Flato Markham Theatre & Markham Museum). For Culture Camps to GO!, kits that have been picked up are final sale.
  • Any credit balances that remain unused on a client account for two years will be cleared.


Transfer Policy

If you would like to transfer to a different program, a transfer request can be submitted. Transfer approvals are dependent on available space in the new program. If approved, the difference of the program fees will be applied to the participant's registration account.


At least two days' notice is required for any transfer, withdrawals or refunds for: Aquatic leadership courses, Virtual Fitness Classes and Virtual Summer Camps (Varley Art Gallery, Flato Markham Theatre & Markham Museum).

 

Program Cancellation Policy

A full refund will be provided for any program that the City of Markham cancels before the program start date.

 

Program Transfer, Withdrawal and Refund Requests

Prior to the program start date, you may withdraw from the program online at EZ Reg.


Once the first day of the program has passed, please contact us at:

Email: customerservice@markham.ca

Phone: 905.477.5530

Live chat at www.markham.ca 


If your new course is more expensive than the old one, we will contact you for payment




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