With growing concerns around novel coronavirus (COVID-19), and out of an abundance of caution the  City of Markham Community Centres, Libraries and Culture sites are closed until further notice.  All programs and  services permits offered at community centres, libraries and culture sites are cancelled during this time period.  

During this time, the following cancellation and refund policy is in effect:  A full refund will be issued waiving the 30 day cancellation notification requirements and all administration fees.  This policy applies to all Recreation, Markham Museum, Varley Art Gallery and Pan Am Centre rentals, programs and camps.

Transfer, Withdrawal and Refund Policy

Please note that any credit balances that remain unused on a client account for two years will be cleared.

Transfer Policy

If you would like to transfer to a different course, a transfer request can be submitted before the third course date1. Transfer approvals are dependent on available space in the new course. If approved, the difference of the course fees will be applied to the participant's Class account.

1At least seven days' notice is required for any transfer or withdrawal and refund request for: Aquatic leadership courses, one-day courses, camps, Varley Art Gallery courses, Museum Pottery Courses, private tennis lessons, or adult workshops.

Withdrawal and Refund Policy

A full refund2 will be provided for any withdrawal and refund request submitted at least seven days before the course start date.

Requests submitted with less than seven days before the course start date1, but before the third course date will receive a refund2 for the remaining course dates, less a $10 administration fee. There is no $10 administration fee if the refund remains as a credit on your account.

No refund will be provided for any requests submitted on, or after, the third course date.

1At least seven days' notice is required for any transfer or withdrawal and refund request for: Markham Sports Leagues, aquatic leadership courses, one-day courses, camps, Varley Art Gallery courses, Museum Pottery Courses, private tennis lessons, or adult workshops.

2cash payments will be reimbursed by cheque (approximately 4-6 weeks after approval).

Course Cancellation Policy

A full refund will be provided for any course that the City of Markham cancels before the course start date.

Program Withdrawal and Refund Request Form

To request a refund for your program, please fill out the Program Withdrawal and Refund Request Form

Program Transfer Request Form

To change of program, please complete the Program Transfer Request Form. We'll contact you within two (2) business days to confirm your place in the new course. Check the refund policies above to learn how you will be charged.

If your new course is more expensive than the old one, we'll contact you for payment.