Any credit balances that remain unused on a client's account for 2 years will be cleared.

Withdrawal and Refund Policy

Registered Instructional Programs

• A full refund will be provided for any withdrawal and refund request form submitted to the City of Markham before the start of the program. If the request is more than 7 days prior to the start of the program, clients can withdraw online, no withdrawal and refund request form is required.
• Requests submitted within 7 days to the start of the program and after the start of the program, but before the third class/program will receive a refund for the remaining class/program, less a $10 cancellation fee. There is no $10 cancellation fee if the refund remains as a credit on your account. No refund will be provided for any requests submitted on, or after, the third class/program. To request a refund for your program, please fill out the Program Withdrawal and Refund Request Form.
• Cheque payments will be reimbursed by cheque (approximately 4-6 weeks after approval).
• Please note that the registration system does allow a client to withdraw from a course within 7 days of the start of the program but will not provide a refund or a credit. If this occurs, please contact the contact centre for assistance. The policy for registered instructional programs as indicated above still applies when this occurs.

Registered Specialty Programs

• Registered Specialty Programs include: Summer Camps, Winter and March Break Camps & Programs, Varley Art Gallery Courses, Museum Pottery Courses, Markham Sports Leagues, Aquatic Leadership Courses, One-day Courses, or Adult Workshops.
• A full refund will be provided for any withdrawal and refund request form submitted to the City of Markham more than 7 days before the start of the program. If the request is more than 7 days prior to the start of the program, clients can withdraw online, no withdrawal and refund request form is required.
• No transfers, withdrawal or refunds will be provided for any requests submitted less than 7 days, on, or after, the start of the registered specialty program.
• Cheque payments will be reimbursed by cheque (approximately 4-6 weeks after approval).
• Please note that the registration system does allow a client to withdraw from a course online within 7 days of the start of the program but will not provide a refund or a credit. If this occurs, please contact the contact centre for assistance. The policy for registered specialty programs as indicated above still applies when this occurs.

Drop-In Programs

•  No refunds or credits will be provided for the withdrawal from any drop-in program.
  

Transfer Policy

• If you would like to transfer to a different program, a transfer request can be submitted before the third class/program. Transfer approvals are dependent on available space in the new program. If approved, the difference of fees will be applied to the participant's registration account where applicable.
• At least seven (7) days' notice is required for any transfer or withdrawal and refund request for: Summer & Holiday Camps, Aquatic Leadership Courses, One-day Courses, Varley Art Gallery courses, Museum Pottery Courses, Markham Sports Leagues, Private Tennis Lessons, or Adult Workshops. No transfer, withdrawal or refunds will be provided for any requests submitted less than 7 days, on, or after, the start of the program.
• To change programs, please complete the Program Transfer Request Form. We'll contact you within two (2) business days to confirm your place in the new program. Check the refund policies above to learn how you will be charged.
• If your new program is more expensive than the old one, we'll contact you for payment.

Course Cancellation Policy

A full refund will be provided for any course that the City of Markham cancels before the course start date.

For assistance and questions relating to the Transfer, Withdrawal and Refund Policy, please contact the contact centre at customerservice@markham.ca or by phone at 905.477.5530, Monday to Friday 8 AM to 5 PM.