Claims
Making A Claim
If you believe that the City of Markham has been negligent in its services or in the care of its facilities, roads, trees, or sewers and this has caused injury to you or damage to your property, you may wish to file a claim.
For your claim to be approved, you must provide evidence that the City committed a negligent act or omission resulting in your damage or injury.
Filing a claim with the City does not mean you will receive payment. If you have auto or home insurance, we recommend you speak with your insurance company or broker first. Your insurance may cover more than what you could receive from the City.
Please note under the Municipal Act, 2001, certain claims, including those involving roads, sidewalks, and snow or ice, require that you provide written notice to the City within 10 days of the incident. Claims submitted after this time may not be considered.
How to Submit a Claim
Written Notice
Please send a registered letter to the City Clerk that includes:
- The injury and/or damage that occurred
- The date, time and location of the occurrence
- Any supporting documents, such as photographs, receipts, or repair estimates (if available)
Mailing Address:
The Corporation of the City of Markham
Attn: Office of the City Clerk
101 Town Centre Blvd.
Markham, ON
L3R 9W3
Response Time
The Risk Management team will review your claim and begin an investigation using the information you provide. Please include as much detail as possible in your claim to help us complete our review.
We cannot provide an exact timeline for a decision because each claim is different; however, most property damage claims are resolved within 90 days.
If the City has denied your claim and you still believe the City is liable for damages you have sustained, you may consider taking legal action. Under the Limitations Act, 2002, any legal action against the City must be filed with the court within two years of the date of injury or loss.