2020 – 2026 Strategic Plan
Building Markham’s Future Together is the City of Markham’s 2020-2026 Strategic Plan. Markham’s Strategic Plan is the blueprint for how City Council and Senior Staff will make thoughtful decisions about the City’s future to ensure its success. The Strategic Plan was approved on May 1, 2024 following months of consultation with Members of Council, Markham staff, community and business stakeholders and the general public. The 2020-2026 Strategic Plan will take us to the end of the current council term before a process is initiated to create a new strategic plan for the City of Markham. Every Spring, a progress update on the Strategic Plan is brought forward to Council. Below in the Strategic Plan drop-down menu, you will find progress updates from previous years, as well as highlights of our accomplishments.
For more information on how we’re building Markham’s future together, email, Bryan Frois, Senior Manager, Strategy, Communications and Executive Operations at bfrois@markham.ca
- 2022 City of Markham Citizen Satisfaction Survey
In late 2022, the City of Markham conducted a Citizen Satisfaction Survey to survey residents on a variety of topics including: overall quality of life, satisfaction with City facilities and programs, and services we offer.
Citizen Survey results help inform our programs and services and identify areas for improvements. The survey guides members of staff and Council in planning and executing the City’s strategic plan, Building Markham’s Future Together (BMFT). Each year, departmental customer service surveys are also completed to ensure the City is monitoring and pursuing service excellence.
The survey was conducted by an independent research firm, Armstrong Consulting, from November 8 to December 1, 2022 with a margin of error of +/- 5.7%, 19 times out of 20.
Below is a snapshot of the results from the survey:
- Strategic Plan
Building Markham’s Future Together: 2020 – 2023 Strategic Plan focuses on four goals:
- Exceptional Services by Exceptional People
- Engaged, Diverse, Thriving & Vibrant City
- Safe, Sustainable, & Complete Community
- Stewardship of Money & Resources
Read Markham’s 2020-2026 Strategic Plan Summary [PDF]
Status Update – 2020-2023 Strategic Plan – October 2023 [PDF]
Read Markham's 2022 BMFT Accomplishments summary. [PDF]
- We Heard You
In late 2019, the City of Markham set out to find out what is important to its residents, businesses and community stakeholders through a community open house, Twitter town hall, and an innovative and interactive online survey. With more than 1,800 surveys completed, members of the community confirmed the strategic priorities established by the City.
Based on these results, City Council officially adopted the 2020 – 2023 Strategic Plan that will help guide the municipality's actions through to 2023.
In April 2023, Markham recommended that the current strategic plan be extended by three years owing to an unexpected pandemic response that shifted council and staff priorities in 2020-2022, addition of new BMFT-aligned policy documents, as well as uncertainty in relation to provincial decisions on local and regional governance.
An extension to the strategic plan was approved in April 2023 and tasked staff with undertaking a consultation process with Members of Council and community to review current priorities and propose potential actions to be added to the strategic plan pending council endorsement.
The consultation period consisted of workshops with Members of Council and senior staff, as well as the launch of a public survey and public information session. Results from the workshops and public survey identified how respondents prioritized strategic actions under each of the BMFT Goal Areas, as well as overall when considering the future of Markham. The public survey was available from November 22, 2023, to January 10, 2024. Over 900 residents completed the survey. The top three overall resident priorities for Markham include: Transportation (49%), Density (33%) and Greenspace (18%). The 2024 community survey confirmed that the priorities of the current strategic plan supported through feedback from council, staff and the public remain relevant. The results also support some of the work we are committed to doing to bring more housing to Markham, fight climate, improve communications and responsiveness to resident complaints.
- World Council on City Data
- Resources
- Strategic Plan 2020-2026 Report to General Committee – April 2024 [PDF]
- Strategic Plan 2020-2026 Presentation to General Committee – April 2024 [PDF]
- Strategic Plan 2020-2026 Final Detailed Plan – April 2026 [PDF]
- Building Markham’s Future Together: 2020 – 2023 Strategic Plan Summary [PDF]
- 2020 – 2023 Strategic Plan Community Engagement Session Footage (September 23, 2019)
- 2020-2023 Strategic Plan – Draft [PDF]
- Overview of Planning Process - 2020-2023 Strategic Plan - Appendix A [PDF]
- BMFT Overview of Planning Process Councillor Community Meetings [PDF]
- Community Engagement Plan - 2020-2023 Strategic Plan - Appendix B [PDF]
- 2015 – 2019 Strategic Plan [PDF]
- Stay Connected
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